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Volunteer Responder

The Responder option marks an individual volunteer as willing to receive follow-up notifications (SMS links to voicemail recordings, and similar outbound messages) and, in some flows, as eligible when routing specifically asks for responders.

Responder is not a call strategy. It is a per-volunteer checkbox on each volunteer card (or on volunteers inside a volunteer group).

Enable responder for a volunteer​

  1. Open Volunteers (or edit volunteers inside a group on the Groups tab).
  2. Expand the volunteer card.
  3. Check Responder.
  4. Save Volunteers.

In CSV exports the column is responder (0 = off, 1 = on).

Voicemail notifications​

When a caller leaves voicemail, Yap can SMS a link to the recording. Volunteers with Responder enabled are included in that notification pool alongside the Primary Contact Number configured under Service Bodies → Configure → Call Handling. See Voicemail for email and primary-contact options.

Routing filters​

Some routing paths filter the active volunteer pool by responder status—for example when only responders should receive a voicemail-related SMS leg. Volunteers without Responder enabled are skipped when that filter is active. Normal helpline outdial to answer live calls does not require responder unless your configuration or gender/language routing combines with a responder requirement in that call leg.