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Custom Extensions

It's possible to make custom extensions with the use of a few settings.

  1. Add an option to your $digit_map_search_type that points to SearchType::CUSTOM_EXTENSIONS. When you use constants in $digit_map_search_type you need to add use App\Constants\SearchType; to the top of the config file to use them.
  2. Add mappings in $custom_extensions for each extension you want to add. For example if you wanted to redirect extension "365" to a specific phone number you would do the below:
static $custom_extensions = [365 => '555-555-1212'];
  1. Add an option for the mp3 or wav file prompt that will play back all the choices in the custom extensions' menu $en_US_custom_extensions_greeting (be sure to specify recordings for each language that you offer). To test, call in dial the digit map choice, and you should hear the audio file prompt playback. Enter the extension number followed by the pound sign (it might be good to inform the end-user in your prompt to press pound after they dial the appropriate extension).

Also to note is that the main menu greeting will not inform the user about the custom extensions option, so you may also want to set $en_US_greeting to include that information.

For a practical example of how to implement custom extensions, check out our blog post on extension hacks.