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Helpline Call Routing

The helpline router utilizes a BMLT server (2.9.0 or later), that has helpline numbers properly configured in the "Service Body Administration" section.

A prompt will ask for a piece of location information in turn it will look up latitude and longitude and then send that information to the BMLT root server you have configured.

You can also tie this into an existing extension based system, say for example Grasshopper. If you want to dial an extension just add something like 555-555-5555|wwww700 for example after the helpline field on the BMLT Service Body Administration. In this case it's instructing to dial 555-555-5555 and wait 4 seconds and then dial 700.