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Dialback

You can dialback a caller as the helpline number. If the caller leaves a voicemail there is a PIN that is stored for each call and visible in the admin portal under the voicemail section.

You would call your helpline number and push 9 from there you will be prompted for a unique PIN that will connect you with the caller.

When sms_dialback_options is enabled some SMS messages will have information about the PIN and a special magic link for dialing back. Set the following options:

  1. when a volunteer receives an incoming call SMS
static $sms_dialback_options = 1;
  1. when a voicemail notification SMS is received.
static $sms_dialback_options = 2;
  1. Or for both options to be set:
static $sms_dialback_options = 3;