SMS Volunteer Routing
This is enabled in the service body call handling through the drop down selecting "Volunteer and SMS".
There are two routing strategies, random or blast. Blast will send to all active volunteers at that moment in time.
This is configured similarly to phone volunteer routing. You can add shifts as
Phone & SMS.
The SMS trigger keyword by default is "talk", followed by the location information. You can override this by using the
sms_helpline_keyword setting. You cannot use the word "help" or "stop" by itself as these are reserved keywords by Twilio. You could however, use a combination of words like "get help" or "need help".
As a safety measure, if no volunteers are specified with "SMS", but it's enabled on the service body call handling, it will send to the primary contact number.