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You can dialback a caller as the helpline number. If the caller leaves a voicemail there is a PIN that is stored for each call and visible in the admin portal under the voicemail section.

You would call your helpline number and push 9 from there you will be prompted for a unique PIN that will connect you with the caller.

When sms_dialback_options is enabled some SMS messages will have information about the PIN and a special magic link for dialing back. Set the following options: 1) when a volunteer receives an incoming call SMS

static $sms_dialback_options = 1;

2) when a voicemail notification SMS is received.

static $sms_dialback_options = 2;

3) Or for both options to be set:

static $sms_dialback_options = 3;